What kind of diapers do you use?
We use cotton prefold diapers.  Here is a very handy YouTube video on five different ways to put on a prefold diaper:  https://youtu.be/JDqa45EOHfE
Don't worry though because Shannon will teach you how to do it.

Can our service be given as a gift?
Our service can only be gifted to someone after Shannon has done a consultation with the family.  We want to make sure the gift recipients are as excited about using cloth diapers as the gift givers are.  We have had a few well meaning friends and family members want to gift our service to expecting parents who weren't totally keen on the idea of cloth diapering, so we like to save everyone's time, effort, and feelings in this area.

What kind of laundry soap is used?
We make our own soap.  It is very gentle on skin, safe for even sensitive skin, environmentally friendly, and effective in getting everything clean and sanitary.  

Are there start-up fees or cancellation fees?
When we come out to start your first week, you will pay for the first delivery and final pickup at that time.  After that, You may pay week to week, month to month, or however works best for your family's budgeting.  Only the first $60 is nonrefundable.  After that, you may cancel at any time without penalty and any prepaid weeks you did not use can be refunded.  We accept cash and checks.

Do you use bleach?
No.  Bleach is not safe for a baby's sensitive skin, it is not safe for the environment, and it breaks down the fibers of the diapers.

Are customers' diapers combined in the laundering?
No.  We will wash your diapers in a separate load from other customers.  You will receive the same diapers back each week that you used the week before. 

Is there a contract that has to be signed?
The only thing we ask you to sign is our replacement policy.  The replacement policy states that you will pay the replacement value of any item not returned to us at the end of your service.  Otherwise, you are not signing anything like a time commitment.  If you decide our service doesn't work for you, you are free to quit at any time without any sort of penalty.

Do you offer diaper stripping services?
No.  Sorry, but our machines are already running around the clock for our normal service customers, so we don't have the time to do diaper stripping on top of that.

What is the process to get started?
First, email us to schedule a consultation with Shannon.  Once you have decided you want to use us, you will be put on our due date calendar.  After you bring your baby home, call us to come out.  Shannon will help you put the first diaper on your baby and make sure you are comfortable with everything before letting you do things on your own.